Passage Insurance Privacy Policy

Last Updated: 9/27/2025

Passage Insurance (“we,” “us,” or “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, who we share it with, and how we protect it, particularly concerning our website, services, and SMS/text messaging program.

 

1. Information We Collect

 

We collect information directly from you when you interact with our website or services, and indirectly through automated systems.

Category Description
Personal Information Name, email address, mailing address, phone number (including mobile number), date of birth, and any financial information provided to generate a quote or purchase a policy.
SMS/Text Messaging Data Your mobile phone number, SMS opt-in confirmation (including timestamp and source), and any data you provide in your text message responses.
Insurance Specific Data Details required for underwriting, quoting, or servicing an insurance policy, which may include sensitive personal information (e.g., driver’s license information, claim history).
Website Usage Data IP address, browser type, device information, operating system, pages visited, time spent on the website, and referring website addresses (collected through cookies and similar tracking technologies).

 

 

2. How Personal Information is Used

 

We use the collected information for the following specific purposes:

  • Service Provision: To generate insurance quotes, process applications, administer policies, and manage claims.
  • Communication: To respond to inquiries, provide customer support, and communicate essential information regarding your policy.
  • SMS Messaging: To send you non-marketing, informational messages such as appointment confirmations, reminders, and policy updates for which you have provided express consent.
  • Marketing: To provide you with information about other Passage Insurance products and services that may be of interest to you.
  • Legal Compliance: To comply with legal, regulatory, and contractual obligations.

 

3. How Personal Information is Shared

 

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We share information with trusted vendors who perform business functions on our behalf (e.g., IT hosting, payment processing, data analysis). These parties are bound by confidentiality agreements to protect your data.
  • Insurance Partners: We share necessary details with insurance carriers, underwriters, or other parties directly involved in issuing, managing, or servicing your requested policy.
  • Legal Requirements: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation.

 

SMS Data Sharing (RingCentral Compliance Statement)

 

Passage Insurance does not share, sell, or rent SMS opt-in phone numbers or consent data collected via our texting program with any third parties or affiliates for marketing or promotional purposes.

 

4. Data Security and Retention

 

We implement reasonable technical and administrative security measures to protect the personal information we collect and store. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

 

5. Your Rights and Choices

 

  • Opting Out of SMS: You can stop receiving SMS messages at any time by texting STOP to any message we send.
  • Opting Out of Marketing Email: You can unsubscribe from marketing emails by following the “unsubscribe” link in the footer of any email.
  • Access and Correction: You may contact us to inquire about the personal information we hold about you and request corrections.

 

6. Contact Information

 

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: aurora@passageinsurance.com
  • Phone: (970) 355-3505
  • Mailing Address: 1332 Dry Creek Ave, Montrose, CO 81401